Charge. Drive. | FAQs

1. How can I rent a Tesla vehicle from Charge. Drive.? To rent a Tesla vehicle from Charge. Drive., you can make a reservation through our website or contact our customer service team.

2. What are the requirements to rent a Tesla vehicle? To rent a Tesla vehicle, you must be at least 25 years old, hold a valid driver's license, and meet any additional requirements such as a clean driving record and a major credit card for a security deposit.

3. How long is the rental period? The rental period begins and ends at the agreed-upon dates and times specified in your reservation. If you need to extend the rental, please request an extension in advance.

4. Is insurance provided for the rented Tesla vehicle? Charge. Drive. provides comprehensive insurance coverage for the rented Tesla vehicle, subject to certain deductibles and limitations. Any deductibles or damages not covered by insurance are the renter's responsibility.

5. How do I charge the Tesla vehicle during my rental?
The rented Tesla vehicle will be provided with a full charge at the start of the rental period. It is your responsibility to maintain sufficient charge throughout the rental duration. Charging fees and any associated costs for additional charging equipment or services are your responsibility

6. Where do I return the rented Tesla vehicle? You should return the Tesla vehicle to the designated drop-off location at the agreed-upon date and time. Late returns may incur additional charges unless an extension has been approved in advance.

7. What is the cancellation policy? Cancellations made within a specified time frame may be eligible for a refund, subject to a cancellation fee. Refunds are not provided for early returns or unused rental days.

8. What if I have personal belongings in the rented vehicle? Charge. Drive. is not responsible for any personal belongings left in the rented vehicle. Please ensure you remove all your belongings before returning the vehicle.

9. Can I modify or update my reservation? Modifications or updates to your reservation may be possible, subject to availability and any applicable fees. Please contact our customer service team for assistance.

10. How can I contact Charge. Drive. for further assistance? If you have any further questions or need assistance, please contact our customer service team via phone or email. We are here to help!

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